At TNT, we consistently strive to maintain the highest standard possible in quality and value regarding our products. It is seldom that a TNT item will not perform as expected, but in the rare event that occurs, we are determined to make things right since customer service is our number one priority. We cannot replace non-performing items, but we will honor our "no dud" guarantee by refunding the price of the item.
To obtain a refund for a non-performing item, you must have proof of purchase. All TNT purchases should come with a receipt. Please send a copy of your receipt to the following address. If you have misplaced your receipt, we must have another form of proof of purchase such as a complete label with a bar code. We also need to know the exact location where you purchased the item.
All refund requests must be made by January 31.
Send proof of purchase to:
TNT Fireworks
Dinton Woods Storage Facility
Catherine Ford Road
Dinton, Salisbury
SP3 5HB
Fao: Steve Newham